Certified Systems Engineer-Epic Infrastructure

NYC, NY (Fully Remote)

12+ Months

$75-80/HR on W2

US CITIZENS AND GREEN CARD HOLDERS ONLY. CANDIDATES SHOULD BE ABLE TO WORK ON OUR W2. CANDIDATE FROM EST AND CST TIMEZONES ARE ENCOURGED TO APPLY.

The client is seeking a highly skilled IT Systems Engineer with deep expertise in managing Epic infrastructure, particularly across the Presentation Tier (VDI) and Web Tier (Windows Server) environments.

Ideal candidate should be a certified systems engineer with hands-on experience in Epic infrastructure, strong scripting and virtualization skills, along with a solid understanding of secured communications and performance optimization. 

Epic Certs:  ECSA, WSSA, HDA (preferred)

Technical Certs:  Microsoft, VMware, Citrix, Cisco (preferred)

We are seeking an expert problem solver and proven IT Systems Engineer to join our Epic Client Systems Management (ECSM/ECSA) Team.

Preferred Qualifications:

ECSA/WSSA/HDA Certification from Epic

Microsoft/VMware/Citrix/Cisco Certifications

Required Skills:

✅Storage concepts (NTFS, SMB, NFS, BLOBs, etc.)

✅Computer Networking (TCP/IP, DNS, etc.)

✅Windows domains

✅Virtualization/Hypervisors

✅Experience with PowerShell/Batch scripting

✅Windows Server OS / IIS expertise

✅Secure communication (TLS/mTLS/Certificates)

Responsibilities:

✅Manage the Windows infrastructure of the Epic ecosystem on the Presentation tier (Omnissa Horizon VDI) and Web Tier (Windows Server)

✅Manage the disk images for Epic Virtual Desktops in VMware vSphere, including Epic and third-party applications

✅Perform major Epic upgrades and monthly updates for Epic Hyperdrive, Hyperspace Web, Epic Print Service, Epic MyChart, EpicCare Link, Epic Interconnect, Epic BCA PC, Epic BCA Web, Epic Web Blob, and Welcome Web

✅Perform Epic System Pulse and Epic Kuiper upgrades

✅Configure F5 BIG-IP load balancing for Epic applications in a globally load-balanced infrastructure

✅Remediate vulnerabilities discovered in penetration testing of Epic applications

✅Integrate third-party applications with Epic via Interconnect using FHIR/OAuth2 standards

✅Document configuration and changes to Epic infrastructure

✅Manage Epic Printer (EPR) and Workstation (LWS) database records in an automated fashion

✅Support non-production environments for analysts/training and production environments for end-users

✅Facilitate capacity assessments to determine sizing/scaling of Epic servers and desktops to meet performance benchmarks for end-user experience

✅Customize the MyChart patient-facing portal as per application team requirements

✅Monitor hardware and software for issues using Epic System Pulse and other tools

✅Manage TLS certificates for internal and external applications

✅Troubleshoot infrastructure issues as well as end-user issues

✅Analyze Epic and VDI performance and optimize to improve end-user experience